TAKING THE SERIES 6 EXAM? BE READY TO ANSWER QUESTIONS ON RETENTION REQUIREMENTS OF BOOKS AND RECORDS FOR OFF-CHANNEL COMMUNICATIONS
If you plan to take the Series 6 exam, you should be aware that the test includes questions on retention requirements for books and records. Both the SEC and FINRA put high value on a brokerage firm creating and maintaining written records of everything having to do with communications between representatives and customers. For example, did you know that the SEC and FINRA require written records of customer dealings that occur on social media, such as X (formerly known as Twitter) and Facebook? These are known as "off-channel" communications. So if you as a Series 6 registered rep communicate with your customers via Twitter, your firm is obligated to keep written records of your communications and to supervise what you say and/or the pitch that you make to prospective customers about investment products. There is an important message underlying the penalties imposed on Off-Channel Communications—don't communicate with your customers via social media because, if you do, yo...